Our Approach

This staged process examines your organisational goals and current approaches, reviews your iMIS configuration and business processes, and delivers recommendations for improvement, based on the way you use iMIS and your key organisational objectives.

1. Workshop

The initial phase of the project involves a collaborative workshop for key stakeholders, to communicate your vision, establish key organisational objectives and provide an overview of your member base and current systems and processes.

2. iMIS Environment Audit

With an emphasis on the areas highlighted by the workshop, an audit of your iMIS environment will be carried out to identify opportunities for improvement.

3. Business Process Review

An examination of key business procedures is undertaken, with the aim of enhancing your member experience and business efficiency. This process will include interviews with key personnel, procedural reviews and the use of member personas to evaluate aspects of the member experience.

4. Audit Report & Recommendations

A detailed audit report will be provided on the current iMIS environment, along with detailed findings and actionable recommendations to improve the membership business processes and experience.

5. iMIS Roadmap & Business Strategy Alignment

An iMIS Roadmap will be presented, including recommendations from the iMIS Health Check, Business Strategy alignment, engagement scoring reports and any member analytics. This will focus particularly on identifying recommendations that can be actioned internally with existing resources.