Customer Mapping and Journeys for Associations

22nd & 24th


10am - 1pm AEDT


What Will I Learn?

Learn how Member Experience and Member Journey Mapping translate to growth opportunities and explore the tools, templates and resources to implement them.

Learn techniques to measure Member Experience.

Learn how to identify and map your Member Journey.

Technology and digital solutions that enhance your Member Experience.

Who is This Course For?






Michelle Lelempsis, CiP - Managing Director, Causeis

Michelle has consulted and presented in Australia and globally to 100s of associations to help them enable their digital strategies. Whether Michelle is presenting on engagement scoring, data analytics, member experience or how to align technology to meet your internal or external expectations you'll find her passion and enthusiasm for the industry contagious.

With a career spanning nearly 20 years in IT, associations and not-for-profits, Michelle founded Causeis to bring a new level of expertise across strategy, digital and consulting.

With hands-on experience across every layer of associations and charities, Michelle understands the full spectrum to support your mission.

Register for this Course